Compare and contrast each of these four concepts, 1) Customer Care (2) Essay

Compare and contrast each of these four concepts, 1) Customer Care (2) Kaizen (3) Just-in-Time( 4)Total Quality Management - Essay Example Kaizen is a management approach to making an improvement in quality as well as maintaining it that emphasizes internally driven and fairly continuous assessments of possible causes of quality defects, after action which is aimed at improving quality. Quality is the meeting as well as more than what the clients expect. Quality will be gained by means of meeting client requirements. Success will be achieved if quality is well managed. Kaizen is the idea that an analysis of the process is the starting point rather than an analysis of the employee. Kaizen seeks to improve the process as oppose to blaming the employee for process flaws. Kaizen works under the basis that improvement comes by small incremental changes using the scientific method. Its main objective is to make changes and look at the results and then adjust them accordingly. This process makes Kaizen very flexible. It is moreover flexible in the sense that; large-scale preplanning and wide-ranging project scheduling are replaced by means of smaller experiments in perfection, which can be rapidly adapted as new improvements are recommended. Something that organizations can do to help improve overall effectiveness or efficiency is to conduct a kaizen. The more American definition is to look at all the processes involved and to look for ways to eliminate any types of waste that there might be. For example Toyota Corporation is a company that has taken part in various kaizens to help with their processes. Eaton Corporation has also conducted different kaizens in attempt to improve a number of their procedures that they have in place in a number of areas. If a company doesnt find ways to be efficient or effective, they will fall behind their competitors in their respective industries. It is extremely essential for companies to utilize any ideas or suggestions that the employees might have in order to turn out to be more effective or proficient. Continuous improvement or Kaizen as it is